• Concierge - 3rd Shift

    Job Locations US-CA-Oxnard
    Posted Date 4 weeks ago(6/28/2018 6:54 PM)
    Job ID
    2018-1046
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Fulll Time 3rd Shift Concierge opening at the beautiful Clearwater at Riverpark in Oxnard, CA.  The Concierge sets the stage for creating an exceptional customer experience for anyone who visits our Independent Living Communities for Seniors.  The Concierge is the first point of contact at the community and sets a warm and welcoming tone to residents, guests, and visitors.  The Concierge team is responsible to greet visitors, answer the phone, relay messages, and perform the highest level of customer service.  They complete administrative duties to support mutiple departments within the community.  The Concierge is also a ket point of contact during any emergency at the community.

    Responsibilities

    Essential Job Duties:

    • Ensure that the front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
    • Ensure all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed
    • Answer telephones before the 3rd ring, always using a professional and courteous voice followed by the designated script
    • Transfer incoming calls or take and deliver appropriate messages
    • Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor
    • Sort and distribute incoming mail
    • Accept and report resident’s special requests
    • Maintain communities lost and found system
    • Order and replenish administrative supplies as necessary
    • Support Executive Director and other departments in administrative functions as needed
    • Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals  
    • Ensure regulatory compliance and report any issues or concerns immediately
    • Comply with Clearwater Living standards/policies to encourage safe and efficient operations
    • Encourage teamwork through open communication with associates
    • Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
    • Represent the Clearwater Living principles and core values on a daily basis
    • Perform other duties and tasks as assigned or required

     

    Knowledge and Skills:

    • Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors and the general public
    • Promote a positive and friendly team work attitude in the execution of all duties
    • Ability to follow directions and to remain calm during emergency situations
    • Reasoning skills that include the ability to understand issues and process information for the purpose of giving and receiving feedback and instructions
    • Ability to operate basic office equipment including personal computer, scanner, copier, fax machine and proficient with email and Microsoft Office
    • Compliance and understanding of all regulations regarding residents’ rights

     

    Physical and Mental Demands:

    • Able to be mobile and perform the physical requirements of the job to include: bending, kneeling, stooping, reaching, pushing, pulling and repetitive motions
    • Able to sit and work at a computer for long periods of time
    • Able to move intermittently throughout the work day
    • Ability to lift, carry or push up to 20 lbs. as necessary
    • Ability to push a resident safely in their wheelchairs and physically assist residents during emergency situations
    • Able to communicate orally, read, comprehend, and write
    • Able to understand, remember and follow basic instructions and guidelines and perform basic calculations

    Qualifications

    Requirements:

    • High School Diploma or GED
    • A minimum of one year of work experience in senior living, hospitality or in related field preferred
    • Current First Aid Certification a plus
    • Background clearances as required by government regulations
    • Must meet health requirements, including TB

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